Privacy Policy
General
In this Privacy Policy Statement and Cookies Statement, “We”, “Us” and “Our” mean Blue Earth Biochar Ltd, Unit C, Howle Manor Business Park, Howle, Newport, TF10 8AY.
When we refer to Our website we are referring to any website in domains controlled by us (https://blueearthbiochar.com).
We are firmly committed to respecting your privacy and complying with applicable data protection and privacy laws.
We have provided this Privacy Policy Statement to help you understand how We collect, use and protect your information when you visit/use Our website and when you generally use Our products and services. If you do submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that We will only use your personal information for the purpose intended, as illustrated below.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how We use your personal information.
Personal information collection
We endeavour to collect and use your personal information only with your knowledge and consent. On Our website, We may collect your personal information for the following:
- Product & Services Sales
- General Enquiries
The type of personal information We collect could include, for example, your name and postal address, telephone number, email address or other general information related to you, information about your business, or the services you may have contacted us about.
We will not process any personal data collected through the Website unless We have first told you that We are going to do so, and it is clear how We will use it.
Non-Personal Information Collection
We may collect information about the software on your computer (your browser version etc.) and your IP address (your connection with the internet) in order to improve your interaction with the Website. This may happen automatically without you being aware of it.
We may use cookies (small text files which We and other website operators store on your computer when you visit our websites) to deliver a better and more personalised interaction. They enable Us to recognise you when you return to the Website, store information about your preferences, and improve the way your searches are processed. This helps Us to better manage and develop Our website, to provide you with a more enjoyable, customised service and experience in the future, and to help Us develop and deliver better products and services tailored to your individual interests and needs.
The list of cookies in use on this website are listed below, and you can choose to reject the use of cookies if you wish by using the Cookie acceptance pop-up.
How will we use your information?
We use personal data for the following purposes:
- Processing orders for our services.
- To provide you with the services you have requested through the Website, email or via telephone.
- Responding to complaints or account enquiries.
- To respond to requests for information submitted by you on the website.
- For research purposes and to improve the services We offer.
- In order to comply with Our legal obligations.
Requesting removal of your information
You can write to Us at any time to request removal of the personal information We may hold about you. Please write to: contact@blueearthbiochar.com or the Data Protection Officer, Blue Earth Biochar Ltd, Unit C, Howle Manor Business Park, Howle, Newport, TF10 8AY.
Please quote your name and address together with your account number, if relevant. We would be grateful if could also provide brief details of why you wish to have your details removed from Our records, however, this is not a requirement.
We will not make any charge for removing any personal information We hold about you. We may take reasonable steps to confirm your identity before removing the personal information We may hold about you, this is for your security.
Access to your information
You can write to Us at any time to obtain details of the personal information We may hold about you. Please write to: contact@blueearthbiochar.com or the Data Protection Officer, Blue Earth Biochar Ltd, Unit C, Howle Manor Business Park, Howle, Newport, TF10 8AY.
Please quote your name and address together with your account number, if relevant. We would be grateful if could also provide brief details of what information you want a copy of – this will help Us to more readily locate your information.
We will not make any charge for providing you with a copy of the personal information We hold about you.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information We may hold about you.
Cookies In Use On This Website
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